ChikuPiku Return and Refund policy

Thank you for shopping with Chikupiku! We strive to provide quality children's magazines, toys, and healthy snacks for your little ones. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

1.1 Magazine and Audio Stories Subscriptions

Audio Stories Subscriptions: Unfortunately, we cannot offer refunds for digital Audio Stories subscriptions. However, if you encounter any issues accessing your digital content, please contact our customer support for assistance.

Printed Subscriptions: If you receive damaged or defective magazines, please contact us within 7 days of receiving your order. We will happily replace the damaged items.

1.2 Toys and Snacks

• We accept returns for toys and snacks within 30 days of the original purchase date.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Please include your order number and a brief explanation for the return.

2. Refunds

2.1 Magazine Subscriptions

Audio Stories Subscriptions: Refunds are not applicable for digital magazine subscriptions.
Printed Subscriptions: If eligible, we will issue a refund for the cost of the damaged or defective magazines or delayed delivery.

2.2 Toys and Snacks

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within 7 days of receiving your order.

4. Contact Information

If you have any questions about our refund and return policy, please contact our customer support team at +91 9172136478 or write to us at fun@chikupiku.com